PROGRAM SERVICES

AN EXTENSION OF YOUR TEAM TO KEEP YOU MOVING FORWARD

As a true extension of your team, we provide flexible support offerings and resources to help you achieve your goals.

Our Program Services team offers campaign management, technical support, quality assurance, and strategic support to help you continually optimize the ways your team uses Salesforce.

Email Development & Deployment

Leveraging our deep technical expertise, we provide ongoing support from development to deployment, and monitoring for all of your email marketing needs.

Reporting & Analytics

From bounce rates to click-throughs, we monitor your emails to ensure they’re making it to the inbox—and engaging your customers. We then leverage this data to provide strategic recommendations on how to maximize your email marketing.

Unparalleled QA Process

If you’re looking for a partner you can count on for consistent high-quality work, look no further. Our unparalleled quality assurance process means you can sleep easy knowing your email deployments are going off without a hitch.

Ongoing Support

When we say we’re an extension of your team, we mean it. From easy communication channels and a shared project management system, we provide ongoing technical and functional support to act as your subject-matter experts on all things “Salesforce".

Continuous Improvement + Optimization

We provide solution architecture to help you continuously optimize the ways you and your team use Salesforce, identify opportunities for improvement, and provide configuration and technical guidance.

CUSTOMER STORY

90% DECREASE IN TIME SPENT BUILDING AND DEPLOYING EMAILS.

An online travel app that allows users to find discounted hotel accommodations was working with limited resources to be able to fully maximize their Salesforce investment, and was spending a lot of time building emails and ensuring timely deployments.

They came to Lev seeking ad hoc and ongoing support services, and immediately saw impact in ROI using Marketing Cloud. Lev was able to reduce email development time by 90%, and provided the team ongoing support to answer all of their Salesforce and marketing-related questions.

The Lev team assisted in email development by reviewing their designs and providing strategic recommendations leveraging deep technical expertise about the platform’s capabilities. Eventually, the Lev team enabled the customer’s in-house marketing team to take more email building in-house through training and enablement, and worked to establish a new campaign management process that increased their team’s efficiency and quality assurance process.

Through enabling the customer to bring their email development in house while knowing they have Lev as a trusted partner, the customer has said that the Lev team gives them a feeling of security, and are confident their emails will get sent to the right people at the right times.

Now that they’ve brought email development in house, they’re able to re-allocate those dollars to continuing to maximize the full capabilities of Marketing Cloud. The Lev team also consulted with them on optimizing their automations, journeys and queries.

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