Our Program Services team offers campaign management, technical support, quality assurance, and strategic support to help you continually optimize the ways your team uses Salesforce.
An online travel app that allows users to find discounted hotel accommodations was working with limited resources to be able to fully maximize their Salesforce investment, and was spending a lot of time building emails and ensuring timely deployments.
They came to Lev seeking ad hoc and ongoing support services, and immediately saw impact in ROI using Marketing Cloud. Lev was able to reduce email development time by 90%, and provided the team ongoing support to answer all of their Salesforce and marketing-related questions.
The Lev team assisted in email development by reviewing their designs and providing strategic recommendations leveraging deep technical expertise about the platform’s capabilities. Eventually, the Lev team enabled the customer’s in-house marketing team to take more email building in-house through training and enablement, and worked to establish a new campaign management process that increased their team’s efficiency and quality assurance process.
Through enabling the customer to bring their email development in house while knowing they have Lev as a trusted partner, the customer has said that the Lev team gives them a feeling of security, and are confident their emails will get sent to the right people at the right times.
Now that they’ve brought email development in house, they’re able to re-allocate those dollars to continuing to maximize the full capabilities of Marketing Cloud. The Lev team also consulted with them on optimizing their automations, journeys and queries.